Refund policy

RETURN & REFUND POLICY

Thank you for shopping with BY FAITH.

Returns
Eligible items may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, unaltered, and returned in their original condition with all original tags and packaging.

To request a return, contact BY FAITH through the contact information provided on our website and include your order number.

Pre-Orders
BY FAITH may offer certain products on a pre-order basis. By placing a pre-order, you acknowledge that the item is not ready for immediate shipment and agree to the production and shipping timeline stated on the product page and during checkout.

Production begins after the pre-order period closes. Estimated shipping is typically 4–6 weeks after pre-orders close unless otherwise stated.

Pre-orders may be cancelled for a full refund before production or fulfillment begins. Once production or fulfillment has started, cancellation may no longer be possible.

Unless clearly marked Final Sale or otherwise disclosed before purchase, eligible pre-order items may be returned after delivery under the same return conditions described above.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and supporting photos so we can review and resolve the issue.

Non-Returnable Items
Items that have been worn, washed, altered, damaged after delivery, or returned without original tags may not be accepted. Gift cards and items specifically marked Final Sale are non-returnable except where required by applicable law.

Refunds
Once a return is received and approved, the refund will be issued to the original payment method. Processing times may vary depending on the bank or payment provider.

Original shipping charges are non-refundable unless the item was defective, damaged, incorrect, or applicable law requires otherwise.

Chargebacks and Payment Disputes
Customers should contact BY FAITH before initiating a payment dispute so we have an opportunity to resolve the issue. This does not limit any rights available under applicable law or through the customer’s payment provider.

Consumer Rights
Nothing in this policy limits any mandatory rights provided to customers under applicable consumer-protection laws.

Contact
For return or refund questions, contact BY FAITH using the contact information listed on our website.